Terms & Conditions

Once you received a product you got 14 days to ask for any return, refund or exchange. 

We do only return your product, if it is in the same condition and original packaging that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only exchange your product if it comes not as described. Unfortunately you can not ask for a different size. Make sure you order the right one.

If you need any help to choose it, feel free to contact us on Instagram or via e-mail info@loss-online.com

To return your product, you should e-mail us: info@loss-online.com

You are in charge for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



Lemaitrestrasse 92

68309 Mannheim, Germany

You should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. 


Returns, refunds or exchanges are just possible for European countries. 

Cancel an Order
Order-process can be cancelled within 24hrs only.

Do not hesitate to email us: info@loss-online.com